To avoid delays in processing your bank transfer payment, please quote the corresponding order invoice number(s) for your order(s) together with the payment. Without the invoice number(s), we may not be able to allocate payments to the correct Fresh Partner account.
We reserve the right to charge a processing fee for incoming payments that do not contain the correct order invoice number(s). Payment adjustments cannot be corrected retrospectively. We would ask you to please regularly check your Ringana account, with regards to outstanding payments, to avoid reminders or the duplication of payments. Please don’t send bank payment confirmations to our Partner & Customer Service. It won’t make invoices to be booked any faster than usual, we’re sorry to say.
If the payment information provided is incorrect or incomplete, a voucher of the same amount will be immediately issued. This voucher can be used on your next order as long as the code was entered in the voucher area before you completed the order.
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